Refund policy
At The Wind Down Mist, we want you to feel confident about your purchase. Our return policy is designed to ensure you have a great experience with our product while adhering to New Zealand’s consumer rights. Your Rights Under the Consumer Guarantees Act (CGA).
Before You Return – A Little Favour to the Planet (and Each Other)
We totally get it — scent is a personal thing. While we’ve crafted our mist with care, it might not be your cup of (lavender) tea. If that’s the case, before returning it, consider passing it on to a friend or loved one who might adore it.
By re-gifting instead of returning, we reduce waste and spread a little love. Every small gesture helps us look after each other — and the planet.
We stand by the quality of our pillow mist and guarantee that it:
● Is free from faults and defects.
● Is fit for it's intended purpose: promoting relaxation and better sleep.
● Matches the description provided on our website.
If the product does not meet these guarantees, you are entitled to a replacement, or refund, depending on the severity of the issue.
Returns Due to Faulty or Defective Products
If your product arrives damaged or faulty, we’re here to help. Please follow these steps:
- Contact Us: Email us at thewinddownmist@gmail.com with your order number, a description of the issue, and photos of the damaged product if applicable.
- Return the Product: We will guide you through the return process, including providing a return label if required.
- Choose Your Remedy: Depending on the issue, you may choose between a replacement, or full refund.
If returning the item is difficult or costly for you, let us know we’ll work to find a solution.
Change of Mind
Unfortunately, we do not offer refunds or exchanges if you change your mind after
purchasing. To avoid this, please double-check your selection before placing your order.
Proof of Purchase
Please retain your receipt or order confirmation email as proof of purchase. This is essential for processing any returns or refunds.
Time Frames for Returns
Products must be returned within a reasonable time frame, as defined under the Consumer Guarantees Act. For a product like our pillow mist, this generally means within 30 days of receiving your order.
Shipping Costs for Returns
If the product is found to be faulty or defective, we will reimburse any shipping costs you incur to return the item.
How to Return a Product
1. Email Us: Contact our support team at thewinddownmist@gmail.com with your
concern.
2. Prepare the Product: Ensure the bottle is securely packaged to avoid further
damage during transit.
3. Ship the Product: Follow the instructions provided by our team to complete the
return process.
Contact Us
We’re here to help! If you have any questions about your purchase or need assistance with a return, please don’t hesitate to reach out to us at thewinddownmist@gmail.com
Thank you for supporting The Wind Down Mist. Your satisfaction—and a restful sleep—are our top priorities.
