Privacy policy

1. Introduction

Welcome to The Wind Down Mist . We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect the following types of personal information:

  • Name, address, and contact details

  • Email address and phone number

  • Payment and billing information

  • Information related to your purchases and interactions with us

  • Device and browser details (e.g., IP address, cookies, analytics data)

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Make a purchase or place an order on our website

  • Sign up for our newsletters or marketing communications

  • Contact us via email, phone, or social media

  • Participate in promotions, surveys, or competitions

We may also collect information through cookies and tracking technologies when you visit our website.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support and respond to inquiries

  • Improve our website and services

  • Send marketing and promotional materials (you can opt out at any time)

  • Comply with legal obligations

5. Disclosure of Your Information

We may share your personal information with:

  • Third-party service providers who assist in order fulfillment, payment processing, and website analytics

  • Law enforcement or regulatory authorities when required by law

  • Business partners where you have consented to such disclosure

We do not sell or rent your personal information to third parties.

6. Cross-Border Disclosure

Some of our service providers may be located outside Australia. If we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with Australian privacy laws or equivalent standards.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, modification, disclosure, or misuse. However, no data transmission over the internet can be guaranteed as completely secure.

8. Your Rights and Choices

You have the right to:

  • Access your personal information held by us

  • Request corrections to any incorrect or outdated information

  • Opt out of marketing communications

  • Make a complaint if you believe we have breached the APPs

To exercise any of these rights, please contact us.

09. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or business requirements. Any updates will be posted on our website with the revised date.