FAQs
Can I use The Wind Down Mist on other surfaces?
While it’s formulated for pillows and bedding, you can also spray it lightly on curtains or in your room to enhance the relaxing ambiance. Avoid spraying directly on skin or delicate fabrics.
Is The Wind Down Mist safe for children?
children aged 3 and over'. Bit risky suggesting it can be
used by/for babies.
What are the ingredients in The Wind Down Mist?
- Distilled Water(Aqua)
- Glycerin
- Hydrogenated Castor Oil
- New Zealand Lavender Essential Oil
- Geranium Essential Oil
- Chamomile Essential Oil
- PEG-40
- Propylene Glycol
The Wind Down Mist is formulated with ingredients that meet the highest safety standards:
-GMPC (Good Manufacturing Practice Certification) — EU Standard..
- ISO 9001 — International standard for quality management systems.
- TÜV Certification — German technical inspection certification, ensuring safety and quality.
- SGS Certification — Independent third-party verification for product safety, quality, and performance.
However, if you have specific sensitivities, we recommend patch testing before use
Is the product cruelty-free?
Absolutely! The Wind Down Mist is cruelty-free and not tested on animals.
How is The Wind Down Mist sustainable?
Our mist is packaged in metal bottles that are infinitely recyclable, reducing waste and energy use. Plus, 1% of every sale is donated to global green initiatives, including reforestation, ocean cleanup, and wildlife conservation projects.
How can I recycle the bottle?
● Rinse the bottle to ensure it’s clean.
● Remove any non-recyclable components, like the spray nozzle, unless it’s marked as recyclable.
● Place the bottle in your local recycling bin.
More information on this page: https://thewinddownmist.co.nz/pages/sustainability
Can I return The Wind Down Mist if I’m not satisfied?
Before You Return – A Little Favour to the Planet (and Each Other)
We totally get it — scent is a personal thing. While we’ve crafted our mist with care, it might not be your cup of (lavender) tea. If that’s the case, before returning it, consider passing it on to a friend or loved one who might adore it.
By re-gifting instead of returning, we reduce waste and spread a little love. Every small gesture helps us look after each other — and the planet.
However, if your product is faulty or damaged upon arrival, contact us at thewinddownmist@gmail.com
for a replacement, repair, or refund.
Unfortunately, we do not offer returns for a change of mind. More details here https://thewinddownmist.co.nz/policies/refund-policy
How long do I have to return a faulty product?
You have up to 30 days from receiving your order to report and return a faulty or damaged product. Check our policy here https://thewinddownmist.co.nz/policies/refund-policy
Do you offer refunds for shipping costs?
Yes, if the product is found to be faulty, we’ll reimburse any shipping costs associated with returning the item. More information here https://thewinddownmist.co.nz/policies/refund-policy
Where do you ship to?
We currently ship across New Zealand. If you’re outside NZ and interested in purchasing, please contact us for options at thewinddownmist@gmail.com.
How long does shipping take?
Shipping typically takes 3–5 business days within New Zealand.
Where is your mist made?
Our product is proudly made overseas using our signature New Zealand lavender and carefully selected, locally sourced ingredients of the highest quality. We blend the best of both worlds to create a product that’s effective, sustainable, and uniquely Kiwi at heart.
Can I buy The Wind Down Mist as a gift?
Of course! The Wind Down Mist makes a thoughtful gift for anyone who values better sleep and sustainable living.
Do you offer bulk or wholesale options?
Yes, we’re happy to discuss bulk orders or wholesale opportunities. Reach out to us at
thewinddownmist@gmail.com for more details.
How do I contact you with other questions?
You can email us anytime at thewinddownmist@gmail.com or connect with us on social media. The links are at the bottom of the page.
We are here to help!
The Wind Down Mist is formulated with ingredients that meet the highest manufacturing practices and safety standards:
-GMPC (Good Manufacturing Practice Certification) — EU Standard..
- ISO 9001 — International standard for quality management systems.
- TÜV Certification — German technical inspection certification, ensuring safety and quality.
- SGS Certification — Independent third-party verification for product safety, quality, and performance.
However, if you have specific sensitivities, we recommend patch testing before use